Job Title: Supplier & Customer Quality Engineer (15-20 Years)

Job Location: Ranjangaon, Pune - Maharashtra

About Veoneer:

Veoneer is a world leader, and over the years, Veoneer has delivered more than 1.1 billion electronic control units and crash sensors to car manufacturers globally.

Owned by AIP and headquartered in the U.S. Veoneer has approximately 2,550 employees in 11 countries.

What you'll do?

• Lead Customer Complaint Management
  Own the resolution of OEM 0km issues and field warranty claims by driving structured 8D investigations, ensuring timely root cause identification, and implementing sustainable corrective and preventive actions.
• Act as the Customer Interface
  Serve as the primary point of contact for OEMs on quality matters, ensuring clear communication, on-time responses, and customer satisfaction with issue resolution.
• Ensure Performance & Compliance
  Monitor and report supplier and internal KPIs, ensuring performance consistently meets or exceeds OEM quality expectations and compliance with customer-specific requirements.
• Support New Product Launches
  Prepare and submit PPAP documentation, working closely with project teams to align with customer milestones and secure necessary approvals.
• Coordinate Audits & Assessments
  Plan and manage customer audits and visits, ensure organizational readiness, document findings, and lead cross-functional teams in implementing corrective actions.
• Manage Process Changes
  Participate in Change Control Board (CCB) meetings, communicate process or design changes to customers, and secure timely approvals in line with project timelines.
• Drive Continuous Improvement
  Contribute to initiatives such as Continuous Improvement (CI), Lessons Learned, YOKOTEN, and Product Quality Planning (PQP) to enhance quality systems, prevent recurrence of issues, and improve customer satisfaction.

What You'll Bring?

• Extensive Quality Engineering Expertise
  10+ years of relevant experience in customer and supplier quality management within the automotive industry, ideally with Tier-1 supplier exposure.
• Strong Problem-Solving Skills
  Proven track record in applying structured methodologies such as 8D, 5-Why, Fishbone, and FMEA to identify root causes and implement effective corrective actions.
• PPAP & Launch Excellence
  Hands-on experience in preparing and submitting Production Part Approval Process (PPAP) documentation and supporting new product launches.
• Audit & Compliance Knowledge
  In-depth understanding of audit coordination (customer, internal, and supplier), OEM quality systems, IATF 16949, APQP, VDA, and VS2.0 standards.
• Customer & Supplier Management
  Strong ability to build and maintain positive relationships with OEMs and suppliers, acting as a trusted quality partner and ensuring transparent communication.
• Analytical & Data-Driven Mindset
  Skilled in interpreting data, KPIs, and quality metrics to monitor performance, identify trends, and drive continuous improvement initiatives.
• Change Management Capability
  Familiarity with process change control, CCB participation, and customer communication to ensure smooth implementation of design or process changes.
• Stakeholder Management & Leadership
  Excellent interpersonal skills with the ability to lead cross-functional teams globally, influence stakeholders, and drive consensus in fast-paced environments.
• Product Quality Focus
  Strong commitment to product quality, with a proactive approach to risk mitigation, issue prevention, and customer satisfaction.
• Communication & Presentation Skills
  Clear and professional communicator with strong technical writing, reporting, and presentation abilities to engage customers and leadership teams.
• Fluency in English, both written and verbal, with the ability to prepare technical documentation and present findings to global teams.
• Willingness to travel for supplier visits, equipment commissioning, and cross-site collaboration.

Preferred Qualification: BE / BTech / ME / MTech in relevant engineering stream